長(zhǎng)沙找工作：酒店面試有哪些常見(jiàn)問(wèn)題?

　　如何處理麻煩或挑剔的客人?

　　(How would you handle the problems with difficult or fussy customers?) 面試問(wèn)題

　　這是酒店面試過(guò)程中必問(wèn)的問(wèn)題之一，而使用英文作答也會(huì)增加一定的難度。在回答這個(gè)問(wèn)題時(shí)，要注意強(qiáng)調(diào)尊重對(duì)方，要傾聽客人的訴求，找出問(wèn)題的根源再去解決問(wèn)題，還可以具體舉一個(gè)過(guò)去的例子，說(shuō)明自己會(huì)如何處理類似的問(wèn)題。例：

　　When a customer is dissatisfied, I will first listen to his/her true appeal, understand what he wants, then show that I can understand from his side , and then find out the most appropriate way to solve the problem. When dealing with problems, be sure to maintain respect for the guests at all times. 求職面試

　　你能在我們酒店工作多久?

　　(If you are hired，how long will you work in our hotel?) 面試網(wǎng)

　　對(duì)于酒店而言，求職者的穩(wěn)定性也是在招聘過(guò)程中需要考慮的一個(gè)問(wèn)題，沒(méi)有任何規(guī)劃、隨時(shí)準(zhǔn)備回老家的人肯定不會(huì)被優(yōu)先錄用。因此在回答時(shí)可以提及自己的職業(yè)生涯規(guī)劃等，來(lái)強(qiáng)調(diào)自己的穩(wěn)定性。例：

　　I love this city and I hope I can settle here. I hope I can always work in hotels. As long as I can keep learning and growing in the hotel, I will stay.

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